The native, Microsoft-certified Customer Contact solution for Teams
AI Agents, Omni-Channel Interactions, CRM integration, and reporting
in one connected solution
We simplify Customer Contact
1-2 mins
Back on every Interaction
One agent view cuts the time spent switching, searching and repeating
30 sec+
Faster to the right expert
Intelligent routing reduces transfers and gets conversations moving sooner.
2-4 mins
Saved with every AI summary
Automatic summaries and transcripts turn minutes of after work into time for the next customer
up to 35%
More resolved first-time-right
Better routing and full context mean fewer callbacks, repeat contacts and frustrated customers.
Transform the way you work
CC4Teams delivers frictionless, AI-powered Omni-Channel Customer Contact, natively inside Microsoft Teams, with measurable operational and financial impact.
Stop switching and start resolving
CC4Teams brings all customer interactions, context, and insights together inside Microsoft Teams. Agents no longer waste time switching between tools or searching for information.
One intelligent routing engine for all channels
Voice, Email, WhatsApp, and WebChat routed through one powerful engine with AI-driven skill-set and intent matching
AI that empowers agents, not replaces them
Built-in AI handles the routine work so agents can focus on meaningful conversations
Reference stories
Customer contact
that works for every industry
See how companies and institutions across industries use CC4Teams to transform their customer contact — faster, smarter, and at scale.
transportation
Flying high in record time: lightning-fast Integration in 10 Days
healthcare
Creating flexibility, clarity, and smarter Customer Contact across borders
Our AI helps agents work smarter, not harder, with real-time suggestions, automated summaries, and intelligent routing that gets customers to the right place fast.
CC4Teams transforms Microsoft Teams into a full-featured, AI-supported Customer Contact solution without the complexity.
It’s all about reducing friction, saving time, and making every interaction count. CC4Teams blends Voice, Email, WhatsApp, WebChat, and social channels into a single screen so your agents can deliver seamless service no matter where or how customers reach out.
Trusted by leading brands worldwide
From Topdesk to Schaeffler and from Delen Private Bank to Isuzu, leading organizations rely on CC4Teams to deliver seamless, AI-powered Customer Contact, across every channel. Join the companies transforming service into a competitive advantage.
Clear insight without extra effort
Without insight, it is difficult to improve. CC4Teams provides real-time visibility across all channels, without forcing teams to compile reports manually.
Supervisors and managers gain:
- Real-time insight into queues and workloads
- Clear performance data per channel
- Trends across teams, locations, and time
- Better understanding of where time is spent
These insights make it easier to optimise staffing, improve processes, and demonstrate measurable ROI
Voice; the human touch where it matters most
- One screen for calls, customer data, and notes
- Faster handling with AI transcripts and summaries
- Full control with monitoring, whisper, and analytics
WhatsApp; Meet customers where they already are
- Centralised WhatsApp conversations inside Teams
- Faster responses with shared context and templates
- Seamless handover between agents and teams
WebChat; From website visit to real conversation
- Real-time engagement from your website
- Smooth escalation from chat to voice or video
- One interface for chat, history, and follow-up
Email; Structured, professional, and efficient email handling
- Centralised inboxes with clear ownership
- Faster replies with AI summaries and suggestions
- Full visibility and reporting across all Emails
Microsoft Unify Certified
CC4Teams is one of the first contact center solutions certified for Microsoft Unify, giving organizations a future ready foundation for digital channels, AI Agents, and faster innovation in Microsoft Teams.
With CC4Teams, customer conversations stay connected across voice, digital channels, and AI supported interactions, while agents keep full context at every step.
CC4Teams is also certified for Microsoft Extend and can run on both architectures, offering flexibility for today and tomorrow.
We don’t just talk CX—we deliver it
At CC4Teams, customer experience isn’t a buzzword, it’s built into everything we do.
From smart routing to seamless channel blending, we help your team respond faster, more personally, and more effectively, right inside your familiar Microsoft Teams environment.
Better tools. Happier customers. Real results.
CC4Teams WhatsApp Channel
The human touch for urgent & complex needs
WhatsApp Business is natively integrated in CC4Teams With billions of users worldwide, WhatsApp has become a preferred customer service channel for instant, casual, and mobile-friendly interactions.
Some AI features in CC4Teams WhatsApp Channel
– AI Summary
– Interaction notes
– Conversation history
– Interaction blending
– Automated replies
– AI queue redirection
CC4Teams WebChat Channel
Turn website visitors into real conversations
CC4Teams WebChat lets you meet them where they are, on your
With CC4Teams, a chat on your website can turn into a
– Adjustable widget
– Escalate to Video or Screen sharing
CC4Teams Email Channel
The backbone of formal & detailed communication
Email is natively integrated in CC4Teams. Email remains one of the most crucial customer contact channels, especially for structured, detailed, and non-urgent inquiries.
Some AI features in CC4Teams Email Channel
– Auto reply through templates
– AI suggested answers
– AI queue redirection
– Email summarization
– Team email overview
– Email signatures with branding
CC4Teams news
