Visit us at booth G4 to meet Alex and see how CC4Teams brings AI Agents, Microsoft Teams-based customer contact, and Salesforce context together into a single, connected experience.

At our booth, we will show two key topics live: CC4Teams AI Agents and our native Salesforce Integration.

Customer contact teams are under more pressure than ever. Customers expect fast answers, personal service, and consistent experiences across every channel. At the same time, agents need to handle growing volumes,

switch between channels, find the right information quickly, and keep every conversation accurate and on brand.

Alex is our AI Agent and a new kind of colleague. Always available, consistent, and ready to support customer contact teams directly inside CC4Teams. He handles repetitive work, supports customers across channels, and
hands off to live agents with full conversation context when a human touch is needed.

With CC4Teams AI Agents, teams can benefit from:

Always available
Support customers 24/7 across channels, even outside business hours.

Relief for agents
Reduce repetitive work, so agents can focus on complex conversations and higher-value customer moments.

Human handover
Escalate to live agents with full conversation context when needed, so customers do not have to start again.

Consistent answers
Deliver clear, on-brand responses based on approved knowledge, tone, and behavior.

The goal is not to replace people. It is to give people better support. AI helps with routine work, summaries, transcripts, suggested responses, follow-up, and guidance, while agents stay in control.

At Commsverse, we will also show our native Salesforce Integration live.

CC4Teams connects customer contacts in Microsoft Teams with customer context in Salesforce. This turns every conversation into context, insight, and action. Voice, routing, call handling, agent handling, reporting, and follow-up stay managed from CC4Teams, while Salesforce is kept updated with the right activity, task, summary, transcript, and outcome data.

A unique native approach
Connect Teams-based customer contact with Salesforce context, without extra connector layers or workaround architecture. Routing, call control, agent handling, reporting, and follow-up stay are managed in CC4Teams, so teams can work in one flow rather than switching between solutions.

With Salesforce integrated in CC4Teams, teams can benefit from:

No more switching screens
Agents manage the full customer contact flow from CC4Teams. Relevant Salesforce context is available during the conversation, and new actions, tasks, notes, outcomes, and follow-up activities can be created back in Salesforce automatically.

Less manual work
Interactions, call details, transcript data, AI summaries, tasks, and follow-ups can be automatically connected to Salesforce, reducing admin for the team.

Better customer visibility
Customer activity, conversation history, next steps, and outcomes stay connected, helping teams work faster, stay aligned, and keep every interaction complete.

Smarter follow-up
Important information from the interaction can be written back to Salesforce. This can include transcripts, AI summaries, outcomes, and actions. When an important intent is detected, such as a cancellation request or urgent follow-up, it can trigger the appropriate action to ensure nothing gets lost.

Commsverse is all about real Microsoft Teams innovation, practical demos, and useful conversations. That makes it the perfect place to show how CC4Teams helps organizations simplify customer contact while adding smarter AI and deeper business context.

Come and see: