Meet Alex, our new colleague

Willeke

Updated July 10 2026

Meet Alex, our new AI colleague

Let’s call him Alex.

Alex does not drink coffee, does not call in sick, and never asks who is covering the shift. But he is ready to help your Customer Contact teams work smarter and more consistently. He fits right into your team, handling the repetitive work so your agents can focus on the conversations that matter most.

We are launching the CC4Teams AI Agent on May 26th. Join the webinar and meet Alex live.

That means you will not just hear about Alex. You will really get to know him

You will learn the ins and outs of CC4Teams AI Agents
You will see how it works in practice
You will see how to create one
How to configure it
How to shape it’s behaviour
And yes, see how an AI Agent comes to life

And Alex? He is just a starting point

Do not like the name? Change it.
Do not like the tone? Adjust it.
Want him to sound more empathetic? Do that.
More direct? Also possible.
More professional, friendly, calm, funny, charismatic, or business-like? You decide.

Inside CC4Teams, our AI Agent supports agents across Voice, Email, WhatsApp, and WebChat with real-time assistance, smarter follow-up, and better continuity across conversations.

So while AI handles the repetitive work, your agents can focus on what matters most: connecting with customers, solving more complex issues, and making better decisions in the moment.

And here is where it gets interesting: you are in control

You decide how your AI Agents behave
How they speak
How much empathy they show
How much personality they bring
How service-minded they feel

So this is not just AI. It is AI shaped around your business.

A new kind of colleague. Light when it can be. Serious when it counts. And built for real customer conversations inside Microsoft Teams.
Your newest team member will make its debut at the CC4Teams AI Agents webinar May 26th 09.00 and 16.00 hrs CET (this webinar is now available on-demand as part of the AI Agent blog series below)