Runs natively inside Microsoft Teams
Contact center software — without the software
CC4Teams brings full contact center capability to the Microsoft Teams your agents already work in. Voice, Email, WhatsApp and WebChat, all in one screen.
There’s nothing new to install or learn. You activate CC4Teams inside your existing Teams environment — no separate platform, no second login, no migration.
It’s an app, not a platform
CC4Teams lives as an app inside Microsoft Teams. Your agents open the same Teams they use every day; the contact center is simply there.
Nothing to migrate
No ripping out your phone system or moving to a new tool. You build on the Microsoft 365 foundation you already own.
Activate, don’t implement
Because it runs natively in Teams, getting started is fast. No long roll-out, no agent retraining on a foreign interface.
We simplify Customer Contact so you can focus on what matters:
delivering real service in real-time.
HOW IT WORKS
From Teams to a full contact center in three steps
No new infrastructure. You’re adding capability to software your organisation already runs.
01
Activate inside Teams
CC4Teams is added to your existing Microsoft Teams tenant. Agents see it appear right alongside their chats and calls.
02
Connect your channels
Bring Voice, Email, WhatsApp and WebChat into one screen. Conversations move between channels without losing context.
03
Serve customers, smarter
AI summaries, transcripts and intelligent routing handle the routine, so agents focus on the conversation that matters.
Trusted by leading brands worldwide
From Topdesk to Schaeffler and from Delen Private Bank to Isuzu, leading organizations rely on CC4Teams to deliver seamless, AI-powered Customer Contact, across every channel. Join the companies transforming service into a competitive advantage.
CC4Teams Voice Channel
The human touch for urgent & complex needs
Voice remains essential for urgent issues, providing instant support when it matters most. It builds trust and empathy through emotional connection and enables faster resolution for complex problems through real-time discussion.
Some Ai features in CC4Teams voice channel
– Voice IVR
– Voice transcription
– AI queue redirection
– Transcription summarization
– Custom variable fields
Request a persona demo of CC4Teams
to experience how Omni-Channel communication improves reliability, confidence, and operational control