Choose the subscription
that suits your team
CC4Teams transforms Microsoft Teams into a complete Omni-Channel Customer Contact Solution. It brings voice and digital channels together in one workspace, giving agents, supervisors, and operators full context and control across every interaction. Built for real-world customer contact environments, CC4Teams reduces everyday friction, shortens handling times, and improves visibility without adding complexity. Teams work faster and more confidently, while customers experience quicker answers, fewer transfers, and consistent service across all channels.
Agent Voice
€ 67,- /mnth
Channels
- Voice
- WebChat
Functions
- Fixed queues
- Multi skilled-based routing
- Calendar look-up
- Cherry picking
- Favorites list
- Status reasons
- Interaction summary
- Desire routing
- Speech IVR
- Interaction notes
Agent Omni
€ 88,- /mnth
Channels
- Voice
- WebChat
Functions
- Fixed queues
- Multi skilled-based routing
- Calendar look-up
- Cherry picking
- Favorites list
- Status reasons
- Interaction summary
- Desire routing
- Speech IVR
- Interaction notes
- Reply suggestions
Operator
€ 98,- /mnth
Channels
- Voice
- WebChat
Functions
- All Agent Omni Features +
- Operator Interface
- Instant overview of active Interactions
- Park & retrieve Interactions
- Callback message templates
- Overview of historical team Interactions
- Agent monitoring per queue
- Contact notes
Supervisor
€ 98,- /mnth
Channels
- Voice
- WebChat
Functions
- All Agent Omni features +
- Supervisor Interface
- Real-time dashboard
- KPI monitoring
- Monitor wait queue/ waiting list
- Barge in on Interactions
- Agent management per queue
- Estimated wait time management
- Overview of historical team Interactions
- Instant overview of active Interactions
- Instant chat with agent from active Interaction
- Reroute interactions between agents
Buying CC4Teams
There are different ways to purchase CC4Teams. The right option depends on your organisation, your setup, and your preferences.
Not sure what fits best? We are happy to help you choose.
Procure the way your organization already works.
Consolidate billing with your existing Microsoft agreement
Faster internal approval with familiar procurement processes
Count towards your Microsoft Azure Consumption Commitment (MACC)
Get more than software. Get guidance that fits your business.
Tailored advice based on your specific Customer Contact needs
Local support and implementation expertise
One point of contact for rollout, optimization and support
If you are not sure what fits your organization’s needs, we are happy to help you find the right direction.
We take the time to understand your goals, your setup, and your challenges, so you can make a well-informed choice.
CC4Teams Insights
(PowerBI Reporting)
It replaces assumptions with facts, so supervisors and managers can act quickly, stay in control, and improve performance every day.
€ 257,- /mnth
Up to 100 agents
- Real-Time Dashboards
- Omni-Channel reporting
- Historical Insights
- Monitor KPI's
- Heat map reporting
- Graphical color map view
- Real-time feed for custom builds
- Planned summary report
AI Agent
€ 88,- /mnth
Channels
- Voice
- WebChat
Functions
- Text-to-speech
- AI prompts
- Interaction summary
- Easy Answers
- WebChat messaging
- Recording
- Transcription
- Automatic Summary - Voice
- Automatic Summary - Text
- Calling for non Teams users
- Video calling for non Teams users
- Sentiment*
- AI Agent Assist*
- Recording video*
Intelligent Feature Bundles
Light 250 credits
Essential 500 credits
Elite 1.500 credits
The AI Agent is available with a monthly subscription. In addition, you can choose from three usage bundles, depending on your expected volume.
As long as your subscription remains active, any unused credits from your bundle will roll over to the next month. This gives you flexibility without losing value when usage varies.
Our pricing includes the full management of the underlying AI services, including setup, hosting, and monitoring. This reduces internal effort, saves time, and removes technical complexity, giving you a simple and scalable way to use AI with confidence.
FAQ
We believe pricing and functionality should be transparent. Here are the answers to the questions we hear most often.
What is included in Agent Voice?
Agent Voice includes everything you need for inbound and outbound voice handling inside Microsoft Teams; skill-based routing, transfers, outbound calling, structured wrap-up and AI support in one complete voice solution.
Is Agent Voice only for phone calls?
Yes. Agent Voice is designed for teams that primarily handle voice interactions. If you also manage Email, WebChat or WhatsApp, Agent Omni may be more suitable.
Does Agent Voice include AI features?
Yes. It includes proprietary AI such as conversational reporting, call summaries, Interaction notes, speech IVR to support faster and more confident handling.
Can we integrate CC4Teams with our CRM?
Yes. CC4Teams supports 200+ integrations, including Microsoft Dynamics, SalesForce, TopDesk and other business systems.
What is the difference between Agent Voice and Agent Omni?
Agent Omni includes everything from Agent Voice, plus full omnichannel support: Voice, Email, WebChat and WhatsApp in one client with one routing engine.
Why choose Agent Omni?
If your customers contact you through multiple channels, Agent Omni ensures consistent routing, shared context and one unified Customer Journey view.
Will agents need to switch between systems?
No. All channels are handled inside one client.
Can supervisors intervene during calls?
Yes. Supervisors can monitor conversations live and barge in when support or quality assurance is needed.
What can Operators do that Agents cannot?
Operators can monitor all active calls, park and retrieve interactions, manage callbacks and coordinate queues in real-time.
Does reporting cover all channels?
Yes. Voice, Email, WebChat and WhatsApp data are unified in one reporting environment.