CC4Teams Omni-Channel client launch

Inside the launch of the CC4Teams Omni-Channel client

When we launched the new CC4Teams Omni-Channel client on June 6th, 2025, we wanted to do more than simply introduce new functionality. We wanted to show how Customer Contact can become more connected, intuitive and manageable when every channel comes together in one familiar working environment.

The launch video was recorded at the Microsoft Studios in Amsterdam and introduces the thinking behind the new CC4Teams experience.

One client for every customer conversation

The CC4Teams Omni-Channel client brings Voice, Email, WebChat and WhatsApp together in one clear workspace. Agents can manage conversations across different channels without constantly moving between separate applications and systems.

The interface is designed to feel familiar to Microsoft Teams users. This helps organizations introduce more advanced Customer Contact capabilities while keeping the daily agent experience straightforward and recognizable.

Built to make Customer Contact easier

The launch marked an important step in the development of CC4Teams. It introduced a modern client built around the way Customer Contact teams actually work: multiple channels, different types of interactions and the need to keep context available throughout every conversation.

By bringing channels, customer information and interaction history together, CC4Teams helps agents work with greater focus and gives supervisors better visibility across the operation.